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Introduction
"Process" is the glue that connects IT people
to each other as well as to the technology they run and the users
they support. Naturally paired with the Baseline Technology and
Skills Assessments or as a stand-alone offering, the Baseline
Process Assessment provides a careful examination and evaluation
of an organization's structure, workflow, procedures, practices,
standards, and documentation as employed by the IT operation.
The Baseline Process Assessment can be either focused on a particular
area or be more comprehensive. In any case, it is always designed
to meet the specific and unique needs of the client.
The Baseline Process Assessment leverages our broad industry expertise,
the experience and perspectives of our senior technical staff, and
our knowledge of accepted industry best practices. Conclusions and
recommendations are designed to create efficiencies and optimizations
in service delivery with an eye toward both current and projected
needs. A Baseline Process Assessment
is flexibly tailored to your needs:
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Scales for any size environment
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Can be as in-depth or as high-level
as you need
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Can focus on particular areas of interest or
the entire IT operation
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Can be paired with a Baseline Skills
and Baseline Technology Assessment to allow for a complete
operational analysis
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Can become an essential tool to
IT management - issue
management and escalation, change management, configuration
management, asset lifecycle management, documentation
repository, and more
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