Supported Deployment

This is a typical Supported deployment, with a group of consultants working under client direction, receiving plenty of support from Taos as well. Our staff range in skill set from junior Unix support personnel to senior and architect level Unix administrators. Responsibilities include managing their data, the systems running processes, and designing and continuing to develop their issue management system.

The team's Taos Staff Manager meets regularly with both the staff and our client. Her efforts ensure the consultants receive technical and professional support to optimize their performance for the client, as well as development for their own career growth. Meetings are held regularly to ensure that the Taos team is well prepared, integrated and aligned with the Enterprise Distributed Desktop Support as a whole.

The Staff Manager engages the support of our Technical Services Group (the technical arm of our Professional Services Department) and facilitates introductions to other Taos consultants experienced with similar issues and technologies that the team encounters. The Taos Technical Services Group provides back-end support to the onsite Taos staff, ranging from answering technical questions to providing lab-based training in new technologies, to providing on-demand phone, email, and onsite support to resolve critical technical issues. On one such occasion, a member of the Taos technical staff came to the rescue to help a team member resolve a complex Oracle problem, which had been troubling the team for hours. The result - critical data saved.

The client has achieved the level of flexibility and fast responsiveness they need to meet their objectives and have continued to utilize Taos expertise since 1999.