As the world’s largest full-scale data center provider, Digital Realty provides connectivity, private cloud access and complete data center expertise, supporting its clients’ current and future growth needs so they can flexibly grow their business. As part of their strategic plan, they determined a critical need to create a single point of contact for their users. A search for a smart, effective partner lead them to Taos.
Taos helped shift workload burden from a small team of deskside technicians to a larger, shared team of first-level agents, resolving much of the work volume previously handled by internal teams. The migration of work to a shared first level also helped to standardize support for the Digital Realty users through better documentation and tracking of support tickets.
Taos’ experience and capabilities in service management and analytics provided Digital Realty with the data and advice they needed in order to lower the overall volume of incidents and service requests. As a result, they are enjoying lower operational costs and more productive employees, both of which help enable Digital Realty to grow their business and delight their customers.
Digital Realty has named Taos one of their Trusted Partners, citing their collaborative problem solving and focus on creating value for their clients as key elements to their successful relationship.