by Julie Gunderson | Relationship & Community Manager at Taos As the Community Manager for Taos, I spend the majority of my time on the road attending many of the best tech conferences in the U.S. and meeting some of the most brilliant minds. Being based out of the Taos managed services location in Boise, […]
Certain infrastructure applications should truly be core to running an operation, whether its internal IT support or running a SaaS or IaaS business. When implemented correctly, monitoring and ticketing apps give the organization tremendous insight and transparency to how the operation is working.
The analytics which can be derived can pinpoint trends which need addressing before outages occur or can tell you what is running well or what areas of the environment are struggling. It also can take the pulse of the customer experience using your services, whether its your help desk or your service offering to paying customers. So what’s the problem then?
The term “Managed Services” is used as a blanket term much as the word “cloud” is used today. Current-day managed services support started with the advent of SaaS and IaaS companies in the last 15 years or so, although there are roots dating back to timeshare services in the ‘70s. These support models are what’s called “one-to-many” vs the “one-to-one” model also used today, especially by offshore vendors in this space. “So what?” you say. Well, you need to understand the differences if you are dipping your toe into this space, especially if you are writing an RFP. Today I have seen zero “RFP experts” include any reference to this in their proposals, and it is an important differentiator. Its one reason why I believe we have seen so many failures by potential clients in selecting a Managed Service partner thru the RFP process
Yesterday (Day 1 continued): Finished 3rd event of the day! 1 mile uphill. Without a doubt the hardest 1 mile I’ve ever run up. Basically some crazy folks carved a stone stair case to the top of a mountain and this was the challenge. My goal was met…I got to the top! (I won’t mention […]
“It’s COOOLLLLLDDDD!!!!!!!!!!!!!!!!” Those were Ric’s opening words this morning after his first race in Vermont, which was an 18 mile bike race. He beat his goal of 1 hour and 10 minutes by 8 minutes…WAY TO GO RIC!!! “I came in FIRST in the over 55 year olds category and I’m the oldest participant here” […]
Event starts tomorrow. Today I pick up my bikes at the local bike shop where I Shipped them to. Yes, I said bike(s) plural. One is a road bike and the other a mountain bike. This afternoon t I meet the organizers. They are splitting us into 3 rental homes near the farm where […]
25 YEARS | As Taos celebrates a milestone, CEO Ric Urrutia shares how he’s kept the IT company on the leading edge of a volatile and competitive industry
Ric Urrutia took a calculated risk when he walked away from Apple Inc. to start Taos in 1989. But less than a year later, his new company had grown so much it was hiring more than 10 employees and relocating to a large office space. 25 years later, the IT company is still going strong. While similar companies have come and gone, Taos has made its mark in Silicon Valley by hiring the best of the best and focusing relentlessly on meeting the changing needs of today’s modern tech customer. Below, Urrutia looks back on his first quarter century and looks forward to what’s next in the exciting world of IT services.
The highest compliment a patient can give a doctor in the Eastern world is his absence.
It sounds paradoxical, but the less a doctor is needed, the better his care must be. Contrast that with our western approach to medicine—one that sends us from doctor to pharmacy to clinic to specialist to doctor in a never-ending cycle that keeps us popping pills until we die.
Good doctors pride themselves on the fact that patients never need them. They know there is a better way. They know they can make a problem disappear forever.
That’s the Jeff Lucchesi philosophy. Most outsourcers of IT services only exist to prescribe pills and ease symptoms. Lucchesi is there to treat the whole organism. If you treat the whole body, it gets better. If you continuously automate and re-architect an environment, it becomes a circular ecosystem. At Taos, analysts work to identify, study, resolve, and archive each problem that arises. Through architecture and automation, Lucchesi’s methods can lower a client’s problem threshold over time.
Ask yourself, are you happy at work? Really, are you happy at work or are you just putting in your time before you leave? Do you truly look forward to work, or do you dread the idea of getting back into the grind? Or do you find yourself somewhere in-between?
A few weeks ago, I was on my way to the office and I stopped by my local convenience store. In passing I asked the counter clerk how she was doing. She said “Oh, I can’t wait for my shift to be over”. This off-the-cuff comment set me aback. I did not expect it, but it did cause me to ponder…why am I happy to spend my day at work while others are not?
Is the RFP process effective? A year after I select the service, will I be better off than I was before I selected my partner? Will I have the partnership I envisioned during the RFP process?
When I ask potential clients these questions, at least two out of three will answer no. In most cases, all three answers are no. So do IT organizations perpetuate the RFP process in order to satisfy their Purchasing department or do most IT leaders believe it is effective?
A case in point – many companies are looking to Managed Services companies to outsource part or all of their operational functions. In order to do this effectively, there needs to be real clarity from the leaders of the organization about what they want and what model fits their company best.