|
|
 |
|
|
|
Meaningful Service Level Agreement (SLA)
- If you have an SLA in place with your end-user community
or management, we'll work to it with you
- If you don't have an SLA in place, but you want one
from us, we'll work with you to create the right one for your
environment
- This isn't about who has the best contract and we
don't ask you to subscribe to our boilerplate
- Every change, addition, or request is not a change
order with a separate charge
Early in our engagement with you, we will sit
down together to determine the right SLA to support your goals
and commitments to your user community and management. Taos isn't
going to present you with a legal boilerplate and ask you to
check the items that apply. We want a lasting relationship with
our customers based on mutual respect, open communication, and
value provided - not
one based on contractual terms written by a team of Outsource Lawyers.
We align our resources with your business goals, and adapt them
as necessary as your business evolves.
Our pricing is equally straight-forward. You won't find automatic
change order triggers to add a new server, or write a script just
because it wasn't anticipated when the agreement was inked; no added
costs to support a non-standard system. Our approach is to provide
as much service as possible under our agreement. What you pay for
will be plain and simple from the beginning - we will support you
in the way you need to be supported.
Next >>
|
|
|
|
