The term “Managed Services” is used as a blanket term much as the word “cloud” is used today. Current-day managed services support started with the advent of SaaS and IaaS companies in the last 15 years or so, although there are roots dating back to timeshare services in the ‘70s. These support models are what’s called “one-to-many” vs the “one-to-one” model also used today, especially by offshore vendors in this space. “So what?” you say. Well, you need to understand the differences if you are dipping your toe into this space, especially if you are writing an RFP. Today I have seen zero “RFP experts” include any reference to this in their proposals, and it is an important differentiator. Its one reason why I believe we have seen so many failures by potential clients in selecting a Managed Service partner thru the RFP process
For years, IT leaders have been driving to be more relevant to the business. Usually relegated to back office support and tucked under the domain of the CFO, breaking thru this value perception has been difficult.
Well, times are changing rapidly and as the leader of IT, you are getting what you have been asking for. The question is, “are you ready?”
This is the new age of computing where infrastructure is more tightly coupled with the revenue side of the business. Software as a service companies (SaaS) or companies moving their business model to SaaS are commonplace. Infrastructure as a Service (IaaS) companies are also sprouting up and growing quickly. Your organization is now under the microscope because you are either part of the product or ARE the product and how you manage has a direct impact on product margin.
The other night I was at a Taos mixer discussing with several other consultants the impact of virtualization and cloud computing. It was interesting to see others take on the the adoption and even the meaning of cloud. The most interesting part of the conversation was when Trish Palumbo, our VP of Talent Management, asked how we thought things would be different […]