Author’s Note: This is a 9 part Monitoring Series. I recommend reviewing them in the order they are published for cohesiveness. What Makes Us Monitor? I know what you’re thinking, “let’s get on with it, show me the good stuff!” Well, this is the good stuff. Unless you know why you’re monitoring, and you take […]
Author’s Note: Far too often I’ve run into systems in my career where monitoring is an afterthought. At best, monitoring is bolted on after the system has been released to the consumer. Indeed, the focus of monitor must begin much sooner in the development cycle, providing insights and integration during the software engineering efforts. This […]
The term “Managed Services” is used as a blanket term much as the word “cloud” is used today. Current-day managed services support started with the advent of SaaS and IaaS companies in the last 15 years or so, although there are roots dating back to timeshare services in the ‘70s. These support models are what’s called “one-to-many” vs the “one-to-one” model also used today, especially by offshore vendors in this space. “So what?” you say. Well, you need to understand the differences if you are dipping your toe into this space, especially if you are writing an RFP. Today I have seen zero “RFP experts” include any reference to this in their proposals, and it is an important differentiator. Its one reason why I believe we have seen so many failures by potential clients in selecting a Managed Service partner thru the RFP process
The highest compliment a patient can give a doctor in the Eastern world is his absence.
It sounds paradoxical, but the less a doctor is needed, the better his care must be. Contrast that with our western approach to medicine—one that sends us from doctor to pharmacy to clinic to specialist to doctor in a never-ending cycle that keeps us popping pills until we die.
Good doctors pride themselves on the fact that patients never need them. They know there is a better way. They know they can make a problem disappear forever.
That’s the Jeff Lucchesi philosophy. Most outsourcers of IT services only exist to prescribe pills and ease symptoms. Lucchesi is there to treat the whole organism. If you treat the whole body, it gets better. If you continuously automate and re-architect an environment, it becomes a circular ecosystem. At Taos, analysts work to identify, study, resolve, and archive each problem that arises. Through architecture and automation, Lucchesi’s methods can lower a client’s problem threshold over time.
Many companies choose to look at managed services for a variety of reasons. From a need to get out of trouble to simply growing too fast, organizations can be transformed by the right vendor. The key to all of this is to find the right partner. A partner that will go the distance with you […]