Author’s Note: Up until this point in the series we have covered a lot of theory and a thoughtful characterization of monitoring. If you are starting to feel like we need to get on with it, you are not alone. If you’ve decided to skip to this point in the series, ignoring the preceding background, […]
Certain infrastructure applications should truly be core to running an operation, whether its internal IT support or running a SaaS or IaaS business. When implemented correctly, monitoring and ticketing apps give the organization tremendous insight and transparency to how the operation is working.
The analytics which can be derived can pinpoint trends which need addressing before outages occur or can tell you what is running well or what areas of the environment are struggling. It also can take the pulse of the customer experience using your services, whether its your help desk or your service offering to paying customers. So what’s the problem then?