Is the RFP process effective? A year after I select the service, will I be better off than I was before I selected my partner? Will I have the partnership I envisioned during the RFP process?
When I ask potential clients these questions, at least two out of three will answer no. In most cases, all three answers are no. So do IT organizations perpetuate the RFP process in order to satisfy their Purchasing department or do most IT leaders believe it is effective?
A case in point – many companies are looking to Managed Services companies to outsource part or all of their operational functions. In order to do this effectively, there needs to be real clarity from the leaders of the organization about what they want and what model fits their company best.