Drive efficiencies within your organization, regardless of impending project demands or operational urgencies. Outsource your service needs to Taos, and you can relax, knowing you’re working with an organization that has a core competency in IT and a strong commitment to customer satisfaction.
Remote monitoring ensures your Tier I-III infrastructure and applications are always running at peak performance.
A cost-effective alternative to off-shoring. Our operations center is based in Boise, Idaho and is staffed by fully vetted technologists.
24/7 Operation Center
Remote support, dedicated 800#, singlepoint for all infrastructure alerting
24/7 Service Desk
Staffed by vetted and background checked U.S. citizens, providing remote support, onboarding, and dedicated 800#
Integration with Monitoring Systems
Nagios, Solarwinds, Opsview, and others
Integration with External Ticketing Systems
Service Now, Remedy, Jira, SFDC, and others
Trending and Analysis
Regular review of monitoring alerts to identify opportunities to work issues out of the environment
In-depth Ticket Trending Analysis
Volume Reduction recommendations and quarterly service review
Managed Service Clients
A Leading Biotech Company
A growing biotech company with a small support staff began to out grow their in-house service desk. Eventually, they reached the point where they were faced with the choice of HOW to move their service desk forward. They could either expand their in-house team, absorbing the costs associated with that, such as additional FTEs, training and equipment, or they could enlist external support. They turned to Taos.
Taos solved the company’s dilemma by providing a cost-effective, onshore service desk that was able to scale quickly to keep pace with their growth. There are seventeen people currently servicing the account, including several technologists who provide white-glove, hands-on support for the company’s VIP clients. With a trained and dedicated team of technologists in place, Taos also seamlessly supported the company’s expansion into international markets.
The company is about to enter its eighth year using Taos’ service desk support. In addition, as their needs have evolved over the years, they have deepened the relationship, enlisting all of Taos’ service offerings, including infrastructure management and technical consulting. The company performs due diligence reviews of the relationship on an annual basis, weighing out price vs. quality, and comparing Taos’ offerings and support with both boutique shops as well as larger international firms. Eight years into the relationship, they’ve chosen Taos every year, often citing as one of the key differentiators the fact that no other firm communicates information to the end user as effectively and clearly.
A Leading Audio Engineering Company
You see this audio engineering company’s name every time you go to the movies. Although they run a surprisingly lean IT department, they still find themselves in need of tactical, day-to-day support as well as assistance with occasional ad hoc projects. Since 2008, they’ve engaged Taos on everything from interim staffing to ongoing service desk support.
On the consulting side, Taos provides interim staffing for tactical support on ad hoc projects, network administrations, and day-to-day telecom tasks. One significant project entailed driving a data archiving initiative to automate formerly manual internal storage processes.
In Managed Services, Taos provides infrastructure support and monitoring. Prior to Taos, the client had used two managed service providers but now relies on Taos’ shared model and dedicated technical leads.
The quality of Taos’ talent and their flexible ability to address any technology issue that arises have made them a valued partner. They are considered a go-to one-stop resource. Also cited is the ongoing access and availability of senior Taos executives to ensure service is constantly meeting or exceeding expectations.
Managed Service Careers at Taos
Are you interested in managed services at Taos? If you live to test your skills against the broad array of challenges found in today’s rapidly changing technology landscape, we invite you to learn more about careers at Taos.Explore Careers