Three-quarters of organizations worldwide say their cloud strategy is essential to remaining competitive in their industry, with 74% stating that the cloud is the most critical part of their digital transformation strategy. (1) The percentage of organizations deploying a hybrid cloud strategy will double from 41% to 84% by 2023, and multi-cloud deployments will increase from 36% of businesses to 83%. (2)

Just because it’s important doesn’t mean that every organization can staff and manage the hybrid cloud successfully or efficiently. Organizations looking to focus their precious cloud resource investments on better growth and increased revenue-generating opportunities can offload their hybrid cloud monitoring to a more experienced MSP for efficient management and improved quality of service (QoS).

It starts with meeting business objectives

Leveraging an MSP to monitor your hybrid cloud infrastructure yields multiple business and operational benefits:

    • Reduce or eliminate the distraction and expense of building, operating, and sunsetting data center infrastructure.
    • Reinvest operating savings to innovate and develop modern applications and services that create a favorable user experience, differentiate the brand, and generate revenue.
    • Obtain a single, unified view of the cloud environment by eliminating the “monitoring tool sprawl” of an architecture that has evolved and grown over the years.
    • Enable engineering teams to be more agile, troubleshoot issues more quickly, eliminate communication silos, and achieve DevOps and DevSecOps goals.
    • Gain always-current wide and deep expertise to monitor the infrastructure to address a lack of a dedicated IT Operations team.
    • Reduce spending for highly paid, highly skilled IT Operations teams that spend too much time responding to tickets and doing other tedious work.
    • Eliminate the challenge of hiring and retaining a broad spectrum of roles and skillsets required to design, build, and operate infrastructure services.

Identifying and overcoming the challenges in meeting these objectives raises many questions.

Seeking out opportunity with a Cloud Managed Service Provider

87% of organizations said they engaged a third-party services firm at some stage in their digital transformation. 37% of IT decision-makers said they currently use a provider that is “particularly focused on my industry,” but among those who plan to engage a provider, that percentage grows to 55%. (3)

Most frequently, organizations turned to IT services providers for cloud strategy assistance (29%), followed by public cloud service providers (18%) and managed cloud service providers (18%). (4)

Tactically, organizations are looking to offload core tasks to an experienced MSP for efficient management that will yield savings that can be reinvested in revenue-generating innovation. Partnering with an experienced MSP allows organizations to “leapfrog” the expense and lost time developing in-house hybrid cloud monitoring capabilities. Partnering with a cloud-agnostic MSP provides the organization with flexible choices, improved cyber security, improved availability, and crucial access to cutting-edge technical expertise.

DESIGN: CALL-OUT START

51% of organizations expect improved policy-based security and compliance functions in their hybrid cloud management tools.5

DESIGN: CALL-OUT STOP

Introducing HCMS — Hybrid Cloud Managed Service

Taos now provides the Hybrid Cloud Managed Service (HCMS) to address these managed hybrid cloud requirements. HCMS is designed for organizations looking to reduce the IT operations burden on their internal teams where a trusted partner can help manage operations and support. Staffed by highly skilled technical resources, the Taos Operations Center provides continuous monitoring, alerting, troubleshooting, and support for our customers’ mission-critical application environments across the enterprise’s heterogeneous on-premises and cloud infrastructure and workloads.

Backed by industry-leading service level agreements, the service is offered through two main models:

    • Shared Service Model: The Taos Cloud System Administrators, Cloud Engineers, Cloud Architects, and SRE focus on automating to improve operations and reduce ticket volumes. This is a cost-effective approach that has the added benefit of being able to respond to spikes in demand.
    • Dedicated Service Model: The customer engages a dedicated Taos team to improve operations and reduce ticket volumes utilizing the organization’s own tools and standard operating procedures. This can either be done on-site or remotely.

Both models offer a dedicated CSM that works with HCMS customers to review, recommend, guide, and support improvements to the operations and environments to keep the business running at its peak.

HCMS drives client satisfaction

Imagine a hybrid cloud world where your team can claim the following:

  • After switching to HCMS, my team is no longer responding to incidents. My team is exclusively focused on implementing strategic projects.
  • Our in-house monitoring expert left the company. Switching to HCMS eliminated that single point of failure.
  • Switching to HCMS eliminated tedious post-patching service verification. This streamlined our patching cycle and has improved the internal team’s quality of life and allowed them to focus on greater value add work.
  • We had several undocumented, “off standard” technology products that were never monitored. After subscribing to HCMS, Taos worked with our team to reverse engineer undocumented SNMP traps, and now these components are visible and managed.

Adopting HCMS to generate and protect business value

An organization that adopts HCMS expects tangible business outcomes!

INCREASES REVENUE

    • Yield savings that can be re-invested in evolving/creating revenue-generating offers
    • Accelerate renewal rates through improved customer satisfaction

REDUCES COSTS

    • “Right-size” the operational team to yield efficiency and savings.
    • Reduce/eliminate expenses related to legacy monitoring tools procurement, integration, training, patching, operating, and annual support/subscriptions from multiple vendors.
    • Save the expense and wasted years of developing an in-house staff, processes, and tools in an effort to match Taos HCMS capability and maturity.
    • Improve engineering agility with integrated end-to-end, top-down visibility that accelerates incident problem determination (PD). HCMS reduces the probability that the hybrid cloud operations teams will have to employ high-priced expertise to investigate and remediate first-of-a-kind (FOAK) incidents.

AVOIDS RISK

    • Reduce financial and reputational risk by reducing the number of Severity 1 and Severity 2 incidents.
    • Reduce cyber security risk by improving patching cadence and automating endpoint security configurations.
    • Liberate the operational team from tedious tasks and allow them to focus on strategic projects and new technology.
    • Hyperscalers continuously review and certify Taos’ NOC security operations which translates to reduced cyber security risk.

Getting started with HCMS

Taos HCMS helps reduce operating costs, reduce cyber security risk, and improve agility.

Contact Taos to learn more about HCMS.

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Citations

1, 2, 3, 4, 5 – Top 4 Growth Opportunities in the Cloud Industry For 2022, Frost & Sullivan – 2021 Frost & Sullivan Global Cloud Survey