Reworking Data Management and Metrics Infrastructure for Streamlined Oversight


Linden Lab, a developer of virtual environments and digital entertainment experiences, had been employing an open source, custom solution to manage an enormous amount of data generated from the ECS containers running both in the cloud and via on-prem data centers. The increasing complexity of this data logging system pushed the company to contract Taos to re-architecture their entire logging and metrics infrastructure to reduce the cost and resource consumption while strengthening efficiency and productivity.

“Linden Lab partnering with Taos reduced the complexity and expense of our logging and metrics system, and achieved better results than we’d hoped for. Taos did more than develop a working solution. They also educated our engineers on extending and maintaining it into the future, met our tight deadline, and did it all on budget.”

April White, Senior Systems Engineering Manager


Establishing a Whole New Infrastructure
Linden Lab didn’t just need an upgrade—the company had Taos find a way to improve its overall cloud native posture across several major network elements. This included designing and implementing a logging sidecar ECS Service/Task deployment pattern, where the company’s containerized applications will adhere. Plus, Taos helped the business establish essential AWS infrastructure to replace the existing log aggregation solution, which had become a source of growing cost and complexity.

Streamlined Data Logging Solution
With Linden Lab’s popular virtual world experiences, their apps generate massive data logs that must be constantly processed and stored. Aside from replacing the company’s complicated and costly log environment, Taos also helped Linden Lab develop essential analytics and reporting solutions to help the business react to outages and degradation of application services. This increases customers satisfaction through less downtime and faster responsiveness to technical issues.

Comprehensive Metrics Monitoring
Linden Lab needed a way to better monitor its internal operations as well as customer-side services and experiences, and Taos provided a new visualization platform for company-wide metrics. With metrics data collected by AWS native monitoring services, the integrated PagerDuty alerting solution also keeps the organization aware of any performance issues as quickly as they appear.

Guiding Beyond the Solution Shift
Taos didn’t just hand over a new solution or platform to Linden Lab to start using. The Taos team provided ongoing DevOps and engineering service and support to bring the new aggregation solution online and keep it aligned with best practices according to their AWS expertise. We brought technical and execution leadership to the re-architecture process, including daily engineering support and training in the new system.


  • Massive data generation
  • Complex legacy log aggregation solution
  • Excess operational costs
  • Limited resources


  • AWS infrastructure
  • Metrics monitoring
  • Logging analytics
  • PagerDuty alert integration
  • AWS Cloud Adoption Framework


  • Increased platform performance
  • Reduced downtime
  • Minimalized complexity
  • Maximized scalability

30TB to PB+
of searchable log data

10x scalability

About The Client

Linden Lab is a developer of digital entertainment that inspires users to create, socialize, share—and have fun. The company develops platforms that empower everyone to create virtual experiences. Linden Lab is well-known for the launch of Second Life, the pioneering virtual world that’s been enjoyed by millions of people and seen billions of dollars transacted among users in its economy. In 2019, the company also unveiled Tilia, a registered money services business and fully licensed money transmitter that powers virtual economies.

About Taos

Taos, headquartered in San Jose, California, empowers enterprises to operate efficiently, rapidly innovate, and scale their business. As a comprehensive Technology Solutions Partner for over 30 years, Taos simplifies today’s complex digital landscape by providing strategic guidance and technical expertise while implementing transformative solutions. We specialize in consulting, migration, and 24x7x365 operations powered by our Cloud and DevOps practices. For more information, please visit


In the end, Linden Lab now has a far simpler and streamlined data logging and metrics analytics infrastructure based within the AWS environment. This has put the company on a path to optimize service performance, reduce customer response times, and have faster turnaround on system alerts. Linden Lab is well-positioned for ongoing growth, with a data management system that can easily scale with its needs.