By Jeff Lucchesi DevOps started out as a necessity for development and IT Operations to collaborate on rapid deployment and better efficiency in operating and supporting the product. With products in the high tech world changing rapidly, keeping up with the engineering organizations has proven to be a challenge for CIOs. In the last few months, […]
Certain infrastructure applications should truly be core to running an operation, whether its internal IT support or running a SaaS or IaaS business. When implemented correctly, monitoring and ticketing apps give the organization tremendous insight and transparency to how the operation is working.
The analytics which can be derived can pinpoint trends which need addressing before outages occur or can tell you what is running well or what areas of the environment are struggling. It also can take the pulse of the customer experience using your services, whether its your help desk or your service offering to paying customers. So what’s the problem then?
The internet has brought us incredible changes in the way we use technology. The acceleration of new products and services to market seem to be happening at light speed. Yet the one area which hasn’t changed much are the mistakes IT Managers and Directors make in running their operation. The mistakes I saw from staff as a CIO are the same ones I see when I visit clients thru my role at Taos. So this note today deals with what I see are the 4 most common mistakes made by Directors and Managers today .
Nephophobia a fear of the clouds – and its common with many CIO’s and directors of technology. As illustrated last week even the resilient Microsoft had issues with its Azure service. For many this only stoked further fears around the cloud. What is clear though is that cloud is simply another technology and all risks […]